Le Domaine de Rose
28 Jean Prat Avenue – 65100 Lourdes
Owners: Élodie and Fabrice SPREUX

+33 (0)6 63 69 11 10 / contact@lesrosesdelourdes.com

ARTICLE 1 - PURPOSE

These General Terms and Conditions of Sale (GTC) govern the contractual relationship between Le Domaine de Rose and any person making a reservation, whether it is made:

direct (phone, email)
or via an online reservation platform, such as Booking.com

All reservations imply full acceptance of these terms and conditions, without exception.

ARTICLE 2 - DESCRIPTION OF SERVICES

Le Domaine de Rose offers the rental of a furnished cottage including:

rooms
Living room and dining room
equipped kitchen
Outdoor spaces and garden
swimming pool (seasonal and weather permitting)
spa (depending on season, maintenance, and upkeep)
Access to domain facilities

The estate also houses animals (miniature horses, ponies, chickens, sheep).

The equipment and services are described on the official communication materials and may change without prior notice.

ARTICLE 3 - DIRECT BOOKING

The reservation is considered firm and definitive after :

acceptance of these terms and conditions
payment of a deposit equal to 20% of the total cost of the stay

The balance must be paid before arrival as agreed.

In the event of non-payment of the balance within the time limit, Le Domaine de Rose reserves the right to cancel the reservation without refund of the deposit.

ARTICLE 4 - RESERVATION VIA PLATFORM

When the booking is made through Booking.com:

The pricing conditions, payment terms, and cancellation conditions are those validated on the platform at the time of booking.
These conditions apply to commercial aspects.

These General Terms and Conditions apply to :

Use of the cottage
Internal rules
The security deposit and its deductions
Tenant's liability
Use of facilities (including pool, spa)
Adherence to safety rules
Prohibitions and occupancy conditions

ARTICLE 5 - PRICES

Prices are expressed in euros.

They include:

the provision of the cottage
Access to facilities by season

A cleaning fee of €160 must be added.

An additional cleaning fee may be charged in case of abnormal condition of the accommodation (excessive dirt, unremoved waste, deterioration requiring specific intervention).

The corresponding fees may be deducted from the deposit, with supporting documents provided if necessary.

ARTICLE 6 – CAUTION

A deposit of 900 € is requested before arrival or upon key handover.

It notably covers:

damage
Non-compliance with regulations
excessive cleaning
Equipment deterioration
Non-compliance with pool/spa safety regulations
Fees related to late departures or exceptional services

The security deposit may be partially or fully retained to cover justified damages or expenses. Reimbursement will be made after inspection of the premises, within a reasonable timeframe.

ARTICLE 7 - CANCELLATION CONDITIONS (DIRECT BOOKINGS)

Cancellation up to 14 days before arrival: full refund
Cancellation between 13 days and the day of arrival: 100% of the total cost of the stay is due
Early departure: no refund

In accordance with article L221-28 of the French Consumer Code, the right of withdrawal does not apply to accommodation services.

ARTICLE 8 – ARRIVAL AND DEPARTURE

Arrival : between 5 PM and 10 PM.

Any unannounced delay or arrival outside of this timeframe may result in partial or full cancellation of the reservation or additional charges.
The owners reserve the right to refuse access to the accommodation in case of non-compliance with schedules or lack of prior communication.

Departure before 10 a.m.

Any departure outside of scheduled hours may incur additional charges., even if a late departure was permitted.
The fees may cover:
- Staff overtime
- Additional cleaning service
- Bias related to the arrival of other occupants
The owners reserve the right to deduct these fees from the security deposit if necessary.

Special agreements :

Any changes to the schedule must be confirmed in writing or by email.
Confirmation of a late departure does not guarantee that there will be no billing.

ARTICLE 9 – USE OF THE SWIMMING POOL AND SPA

The pool and spa:

are unsupervised
are accessible according to season and technical conditions
are used under the sole responsibility of the occupants

Obligations

Constant and active surveillance of children
Strict adherence to safety devices
Mandatory shower before use
No food in the water
Prohibition of dangerous behavior in the water

Failure to comply with safety and usage instructions releases the tenant from exclusive liability.

The Domaine de Rose cannot be held responsible for an accident resulting from:

Of recklessness
From a lack of supervision
Disrespect for posted rules

ARTICLE 10 – DOMAIN ANIMALS

The Rose Estate is home to animals.

It is strictly forbidden:

to feed animals without permission
to enter the enclosures without an escort
to provoke or scare animals

Children must be supervised at all times near animals.

Any injury resulting from inappropriate behavior or failure to follow instructions shall be the sole responsibility of the occupants.

ARTICLE 11 – PROHIBITIONS

Are prohibited:

smoking indoors
unauthorized parties and gatherings
excessive noise nuisances
Pets (unless otherwise agreed with riders)

ARTICLE 12 – LIABILITY

The lessee is responsible for :

damage caused during the stay
child supervision
respect for neighbors
proper use of equipment

Le Domaine de Rose is not responsible for:

theft or loss of personal items
from an accident related to improper use of the facilities
failure to comply with safety instructions

ARTICLE 13 – GUARANTEE

The tenant must be covered by liability insurance including a vacation clause.

A certificate may be required before taking possession of the premises.

ARTICLE 14 – TERMINATION OF CONTRACT AND EVICTION

Any serious breach (endangering, damage, disturbances, failure to supervise children, disregard for pool/spa safety) may result in:

immediate expulsion
Partial or total retention of the security deposit
no refund of remaining stay

ARTICLE 15 – NUMBER OF OCCUPANTS

The maximum number of people allowed is the number indicated at the time of booking.

Any additional undeclared person may result in:

immediate cancellation of the stay
the security deposit retention
or additional billing

ARTICLE 16 – FORCE MAJEURE

Le Domaine de Rose shall not be held liable for any inability to fulfill its obligations due to a force majeure event (natural disaster, fire, major technical failure, power outage beyond its control, etc.).

In these cases, the amounts paid will be reimbursed without additional compensation.

ARTICLE 17 – ACCESS TO HOUSING

The owners reserve the right to access the property in case of:

emergency
technical problems
of suspicion of serious breach of these T&Cs

After informing occupants in advance, except in an absolute emergency.

ARTICLE 18 – LOST PROPERTY

Lost items can be returned to the customer upon request, at their expense.

If not requested within 3 months, they may be retained or destroyed.

ARTICLE 19 – DATA PROTECTION

The personal data collected is necessary for managing reservations and legal obligations.

They are processed in accordance with the RGPD.

Travelers have the right to access, rectify, and delete their information upon simple written request.

ARTICLE 20 – VIDEO SURVEILLANCE

Certain outdoor areas of the property may be placed under video surveillance for security purposes, in accordance with current French regulations.

The devices do not concern interior private spaces.

ARTICLE 21 – MEDIATION AND DISPUTES

In case of dispute, an amicable solution will be sought as a priority.

In accordance with the provisions of the Consumer Code, the customer may freely use the services of a consumer ombudsman.

Failing an amicable agreement, French courts shall have exclusive jurisdiction.

ARTICLE 22 – GOVERNING LAW

These terms and conditions are governed by French law.

ARTICLE 23 – ACCEPTANCE OF TERMS

All bookings imply full acceptance of these terms and conditions.

The client acknowledges having read and understood this before confirming their reservation.