La Rose du Château
Address: 49 Rue du Bourg - 65100 Lourdes
Owners: Élodie and Fabrice SPREUX
+33 (0)6 63 69 11 10 / contact@laroseduchateau.com
ARTICLE 1 - PURPOSE
These General Terms and Conditions of Sale (GTCS) govern the contractual relationship between La Rose du Château and any person making a reservation, whether the reservation is made :
- direct (phone, email)
- or via an online reservation platform, such as Booking.com
All reservations imply full acceptance of these terms and conditions, without exception.
ARTICLE 2 - DESCRIPTION OF SERVICES
La Rose du Château offers furnished rooms and suites for rent, including :
- rooms and suites
- breakfast served in the dedicated breakfast room (from July 2026)
- access to facilities and common areas: lounge and dining room
Services are described on official communication materials and are subject to change without notice.
ARTICLE 3 - DIRECT BOOKING
The reservation is considered firm and definitive after :
- acceptance of these terms and conditions
- payment of a deposit representing 20% of the total cost of the stay
The balance must be paid before arrival as agreed.
In the event of non-payment of the balance, La Rose du Château reserves the right to cancel the reservation without refund of the deposit.
ARTICLE 4 - RESERVATION VIA PLATFORM
For reservations made via Booking.com :
- The pricing, payment and cancellation terms validated on the platform prevail.
- These General Terms and Conditions apply to :
- use of rooms and suites
- internal regulations
- occupant liability
- use of facilities (common areas)
- compliance with safety and occupancy rules
ARTICLE 5 - PRICES
Prices are in euros and include :
- availability of the room or suite
- access to common areas
A cleaning charge of 35€ will be added.
Possible extras :
- convivial meals on request
- additional cleaning if necessary (excessive soiling, waste not removed, deterioration)
The corresponding costs may be deducted from the deposit on presentation of supporting documents.
ARTICLE 6 - CANCELLATION CONDITIONS (DIRECT BOOKINGS)
- Cancellation up to 14 days before arrival: full refund
- Cancellation between 13 days and day of arrival 100 % of stay due
- Early departure: no refund
In accordance with article L221-28 of the French Consumer Code, the right of withdrawal does not apply to accommodation services.
ARTICLE 7 - ARRIVAL AND DEPARTURE
- Arrival : between 5 p.m. and 10 p.m.
Unannounced delays or arrivals outside this period may result in additional charges or partial cancellation of the reservation. - Departure : before 10 a.m.
Late departures may incur additional charges, covering :- staff overtime
- additional household
- damage caused by the arrival of other occupants
All modifications must be confirmed in writing or by e-mail.
ARTICLE 8 - USE OF COMMON AREAS
- Common areas are limited to the living room and dining room.
- Their use is the responsibility of the occupants.
- Respect the required quiet, especially between 22h and 7h.
Failure to comply with these instructions will render the occupants liable. La Rose du Château cannot be held responsible for accidents or damage resulting from carelessness or negligence. The garden and other outdoor areas are not accessible to guests.
ARTICLE 9 - CHILDREN AND PETS
The guest house does not accept pets, for the peace and comfort of all.
Children must be supervised at all times.
ARTICLE 10 - PROHIBITIONS
- Smoking in rooms and indoor areas
- Unauthorized parties and gatherings
- Noise pollution
- Presence of unauthorized animals
ARTICLE 11 - LIABILITY
The lessee is responsible for :
- damage caused during the stay
- child supervision
- respect for neighbors and other occupants
- proper use of equipment
La Rose du Château declines all responsibility in the event of :
- theft or loss of personal items
- accidents due to inappropriate use of facilities
- failure to comply with safety instructions
ARTICLE 12 - INSURANCE
The tenant must be covered by civil liability insurance including a holiday clause. A certificate can be requested before moving in.
ARTICLE 13 - BREACH OF CONTRACT AND EVICTION
Any serious breach of the rules (damage, nuisance, failure to supervise children, failure to comply with internal regulations and safety instructions) may result in :
- immediate expulsion
- additional costs
- no refund of remaining stay
ARTICLE 14 - NUMBER OF OCCUPANTS
- Room: maximum 2 people
- Suites: maximum 4 people
Any undeclared additional person may lead to cancellation of the stay, withholding of the deposit or invoicing of additional charges.
ARTICLE 15 - FORCE MAJEURE
La Rose du Château cannot be held responsible in the event of force majeure (natural disasters, fire, major technical breakdown, power cuts beyond its control).
The sums paid will be reimbursed without additional compensation.
ARTICLE 16 - ACCESS TO HOUSING
The owners can access the room or suite in case of :
- emergency
- technical problems
- suspected serious breach of the GTCS
After informing occupants in advance, except in an absolute emergency.
ARTICLE 17 - FORGOTTEN ITEMS
Forgotten items can be returned at the customer's request and expense.
If not requested within 3 months, they may be retained or destroyed.
ARTICLE 18 - DATA PROTECTION
The personal data collected is necessary for the management of reservations and legal obligations.
They are processed in accordance with the RGPD.
Customers have the right to access, rectify and delete their personal data upon written request.
ARTICLE 19 - VIDEO PROTECTION
Some common areas may be under video protection for security purposes.
Rooms and suites are not included.
ARTICLE 20 - MEDIATION AND DISPUTES
An amicable solution will be sought as a priority.
In accordance with the French Consumer Code, the customer may have recourse to a mediator.
Failing this, the French courts shall have sole jurisdiction.
ARTICLE 21 - APPLICABLE LAW
These terms and conditions are governed by French law.
ARTICLE 22 - ACCEPTANCE OF CONDITIONS
All bookings imply full acceptance of these terms and conditions.
The customer acknowledges having read them before confirming the reservation.
