{"id":4299,"date":"2026-02-25T08:45:12","date_gmt":"2026-02-25T08:45:12","guid":{"rendered":"https:\/\/lesrosesdelourdes.com\/?page_id=4299"},"modified":"2026-02-25T08:45:50","modified_gmt":"2026-02-25T08:45:50","slug":"cgv-dr","status":"publish","type":"page","link":"https:\/\/lesrosesdelourdes.com\/en_us\/cgv-dr\/","title":{"rendered":"GENERAL TERMS AND CONDITIONS OF SALE \u2013 DOMAINE DE ROSE"},"content":{"rendered":"<h1 class=\"wp-block-heading\"><\/h1>\n\n\n\n<p><strong>Le Domaine de Rose<\/strong><strong><br><\/strong>28 Jean Prat Avenue \u2013 65100 Lourdes<br>Owners: \u00c9lodie and Fabrice SPREUX<\/p>\n\n\n\n<p>+33 (0)6 63 69 11 10 \/ contact@lesrosesdelourdes.com<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>ARTICLE 1 - PURPOSE<\/strong><\/h2>\n\n\n\n<p>These General Terms and Conditions of Sale (GTC) govern the contractual relationship between Le Domaine de Rose and any person making a reservation, whether it is made:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>direct (phone, email)<\/li>\n\n\n\n<li>or via an online reservation platform, such as Booking.com<\/li>\n<\/ul>\n\n\n\n<p>All reservations imply full acceptance of these terms and conditions, without exception.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>ARTICLE 2 - DESCRIPTION OF SERVICES<\/strong><\/h2>\n\n\n\n<p>Le Domaine de Rose offers the rental of a furnished cottage including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>rooms<\/li>\n\n\n\n<li>Living room and dining room<\/li>\n\n\n\n<li>equipped kitchen<\/li>\n\n\n\n<li>Outdoor spaces and garden<\/li>\n\n\n\n<li>swimming pool (seasonal and weather permitting)<\/li>\n\n\n\n<li>spa (depending on season, maintenance, and upkeep)<\/li>\n\n\n\n<li>Access to domain facilities<\/li>\n<\/ul>\n\n\n\n<p>The estate also houses animals (miniature horses, ponies, chickens, sheep).<\/p>\n\n\n\n<p>The equipment and services are described on the official communication materials and may change without prior notice.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>ARTICLE 3 - DIRECT BOOKING<\/strong><\/h2>\n\n\n\n<p>The reservation is considered firm and definitive after :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>acceptance of these terms and conditions<\/li>\n\n\n\n<li>payment of a deposit equal to 20% of the total cost of the stay<\/li>\n<\/ul>\n\n\n\n<p>The balance must be paid before arrival as agreed.<\/p>\n\n\n\n<p>In the event of non-payment of the balance within the time limit, Le Domaine de Rose reserves the right to cancel the reservation without refund of the deposit.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>ARTICLE 4 - RESERVATION VIA PLATFORM<\/strong><\/h2>\n\n\n\n<p>When the booking is made through Booking.com:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The pricing conditions, payment terms, and cancellation conditions are those validated on the platform at the time of booking.<\/li>\n\n\n\n<li>These conditions apply to commercial aspects.<\/li>\n<\/ul>\n\n\n\n<p>These General Terms and Conditions apply to :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Use of the cottage<\/li>\n\n\n\n<li>Internal rules<\/li>\n\n\n\n<li>The security deposit and its deductions<\/li>\n\n\n\n<li>Tenant's liability<\/li>\n\n\n\n<li>Use of facilities (including pool, spa)<\/li>\n\n\n\n<li>Adherence to safety rules<\/li>\n\n\n\n<li>Prohibitions and occupancy conditions<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>ARTICLE 5 - PRICES<\/strong><\/h2>\n\n\n\n<p>Prices are expressed in euros.<\/p>\n\n\n\n<p>They include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>the provision of the cottage<\/li>\n\n\n\n<li>Access to facilities by season<\/li>\n<\/ul>\n\n\n\n<p>A cleaning fee of \u20ac160 must be added.<\/p>\n\n\n\n<p>An additional cleaning fee may be charged in case of abnormal condition of the accommodation (excessive dirt, unremoved waste, deterioration requiring specific intervention).<\/p>\n\n\n\n<p>The corresponding fees may be deducted from the deposit, with supporting documents provided if necessary.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>ARTICLE 6 \u2013 CAUTION<\/strong><\/h2>\n\n\n\n<p>A deposit of <strong>900 \u20ac<\/strong> is requested before arrival or upon key handover.<\/p>\n\n\n\n<p>It notably covers:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>damage<\/li>\n\n\n\n<li>Non-compliance with regulations<\/li>\n\n\n\n<li>excessive cleaning<\/li>\n\n\n\n<li>Equipment deterioration<\/li>\n\n\n\n<li>Non-compliance with pool\/spa safety regulations<\/li>\n\n\n\n<li>Fees related to late departures or exceptional services\u00a0<\/li>\n<\/ul>\n\n\n\n<p>The security deposit may be partially or fully retained to cover justified damages or expenses. Reimbursement will be made after inspection of the premises, within a reasonable timeframe.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>ARTICLE 7 - CANCELLATION CONDITIONS (DIRECT BOOKINGS)<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cancellation up to 14 days before arrival: full refund<\/li>\n\n\n\n<li>Cancellation between 13 days and the day of arrival: 100% of the total cost of the stay is due<\/li>\n\n\n\n<li>Early departure: no refund<\/li>\n<\/ul>\n\n\n\n<p>In accordance with article L221-28 of the French Consumer Code, the right of withdrawal does not apply to accommodation services.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>ARTICLE 8 \u2013 ARRIVAL AND DEPARTURE<\/strong><\/h2>\n\n\n\n<p><strong>Arrival<\/strong> : between 5 PM and 10 PM.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Any unannounced delay or arrival outside of this timeframe may result in partial or full cancellation of the reservation or additional charges.<\/li>\n\n\n\n<li>The owners reserve the right to refuse access to the accommodation in case of non-compliance with schedules or lack of prior communication.<\/li>\n<\/ul>\n\n\n\n<p><strong>Departure<\/strong> before 10 a.m.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Any departure outside of scheduled hours may incur additional charges., <strong>even if a late departure was permitted<\/strong>.<\/li>\n\n\n\n<li>The fees may cover:\n<ul class=\"wp-block-list\">\n<li>Staff overtime<\/li>\n\n\n\n<li>Additional cleaning service<\/li>\n\n\n\n<li>Bias related to the arrival of other occupants<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>The owners reserve the right to deduct these fees from the security deposit if necessary.<\/li>\n<\/ul>\n\n\n\n<p><strong>Special agreements<\/strong> :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Any changes to the schedule must be confirmed in writing or by email.<\/li>\n\n\n\n<li>Confirmation of a late departure <strong>does not guarantee that there will be no billing<\/strong>.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>ARTICLE 9 \u2013 USE OF THE SWIMMING POOL AND SPA&nbsp;<\/strong><\/h1>\n\n\n\n<p>The pool and spa:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>are unsupervised<\/li>\n\n\n\n<li>are accessible according to season and technical conditions<\/li>\n\n\n\n<li>are used under the sole responsibility of the occupants<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Obligations<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Constant and active surveillance of children<\/li>\n\n\n\n<li>Strict adherence to safety devices<\/li>\n\n\n\n<li>Mandatory shower before use<\/li>\n\n\n\n<li>No food in the water<\/li>\n\n\n\n<li>Prohibition of dangerous behavior in the water<\/li>\n<\/ul>\n\n\n\n<p>Failure to comply with safety and usage instructions releases the tenant from exclusive liability.&nbsp;<\/p>\n\n\n\n<p>The Domaine de Rose cannot be held responsible for an accident resulting from:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Of recklessness<\/li>\n\n\n\n<li>From a lack of supervision<\/li>\n\n\n\n<li>Disrespect for posted rules<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>ARTICLE 10 \u2013 DOMAIN ANIMALS<\/strong><\/h2>\n\n\n\n<p>The Rose Estate is home to animals.<\/p>\n\n\n\n<p>It is strictly forbidden:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>to feed animals without permission<\/li>\n\n\n\n<li>to enter the enclosures without an escort<\/li>\n\n\n\n<li>to provoke or scare animals<\/li>\n<\/ul>\n\n\n\n<p>Children must be supervised at all times near animals.<\/p>\n\n\n\n<p>Any injury resulting from inappropriate behavior or failure to follow instructions shall be the sole responsibility of the occupants.&nbsp;<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>ARTICLE 11 \u2013 PROHIBITIONS<\/strong><\/h2>\n\n\n\n<p>Are prohibited:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>smoking indoors<\/li>\n\n\n\n<li>unauthorized parties and gatherings<\/li>\n\n\n\n<li>excessive noise nuisances<\/li>\n\n\n\n<li>Pets (unless otherwise agreed with riders)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>ARTICLE 12 \u2013 LIABILITY<\/strong><\/h2>\n\n\n\n<p>The lessee is responsible for :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>damage caused during the stay<\/li>\n\n\n\n<li>child supervision<\/li>\n\n\n\n<li>respect for neighbors<\/li>\n\n\n\n<li>proper use of equipment<\/li>\n<\/ul>\n\n\n\n<p>Le Domaine de Rose is not responsible for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>theft or loss of personal items<\/li>\n\n\n\n<li>from an accident related to improper use of the facilities<\/li>\n\n\n\n<li>failure to comply with safety instructions<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>ARTICLE 13 \u2013 GUARANTEE<\/strong><\/h2>\n\n\n\n<p>The tenant must be covered by liability insurance including a vacation clause.<\/p>\n\n\n\n<p>A certificate may be required before taking possession of the premises.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>ARTICLE 14 \u2013 TERMINATION OF CONTRACT AND EVICTION<\/strong><\/h2>\n\n\n\n<p>Any serious breach (endangering, damage, disturbances, failure to supervise children, disregard for pool\/spa safety) may result in:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>immediate expulsion<\/li>\n\n\n\n<li>Partial or total retention of the security deposit<\/li>\n\n\n\n<li>no refund of remaining stay<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>ARTICLE 15 \u2013 NUMBER OF OCCUPANTS<\/strong><\/h2>\n\n\n\n<p>The maximum number of people allowed is the number indicated at the time of booking.<\/p>\n\n\n\n<p>Any additional undeclared person may result in:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>immediate cancellation of the stay<\/li>\n\n\n\n<li>the security deposit retention<\/li>\n\n\n\n<li>or additional billing<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>ARTICLE 16 \u2013 FORCE MAJEURE<\/strong><\/h2>\n\n\n\n<p>Le Domaine de Rose shall not be held liable for any inability to fulfill its obligations due to a force majeure event (natural disaster, fire, major technical failure, power outage beyond its control, etc.).<\/p>\n\n\n\n<p>In these cases, the amounts paid will be reimbursed without additional compensation.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>ARTICLE 17 \u2013 ACCESS TO HOUSING<\/strong><\/h2>\n\n\n\n<p>The owners reserve the right to access the property in case of:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>emergency<\/li>\n\n\n\n<li>technical problems<\/li>\n\n\n\n<li>of suspicion of serious breach of these T&amp;Cs<\/li>\n<\/ul>\n\n\n\n<p>After informing occupants in advance, except in an absolute emergency.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>ARTICLE 18 \u2013 LOST PROPERTY<\/strong><\/h2>\n\n\n\n<p>Lost items can be returned to the customer upon request, at their expense.<\/p>\n\n\n\n<p>If not requested within 3 months, they may be retained or destroyed.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>ARTICLE 19 \u2013 DATA PROTECTION<\/strong><\/h2>\n\n\n\n<p>The personal data collected is necessary for managing reservations and legal obligations.<\/p>\n\n\n\n<p>They are processed in accordance with the RGPD.<\/p>\n\n\n\n<p>Travelers have the right to access, rectify, and delete their information upon simple written request.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>ARTICLE 20 \u2013 VIDEO SURVEILLANCE<\/strong><\/h2>\n\n\n\n<p>Certain outdoor areas of the property may be placed under video surveillance for security purposes, in accordance with current French regulations.<\/p>\n\n\n\n<p>The devices do not concern interior private spaces.&nbsp;<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>ARTICLE 21 \u2013 MEDIATION AND DISPUTES<\/strong><\/h2>\n\n\n\n<p>In case of dispute, an amicable solution will be sought as a priority.<\/p>\n\n\n\n<p>In accordance with the provisions of the Consumer Code, the customer may freely use the services of a consumer ombudsman.<\/p>\n\n\n\n<p>Failing an amicable agreement, French courts shall have exclusive jurisdiction.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>ARTICLE 22 \u2013 GOVERNING LAW<\/strong><\/h2>\n\n\n\n<p>These terms and conditions are governed by French law.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>ARTICLE 23 \u2013 ACCEPTANCE OF TERMS<\/strong><\/h2>\n\n\n\n<p>All bookings imply full acceptance of these terms and conditions.<\/p>\n\n\n\n<p>The client acknowledges having read and understood this before confirming their reservation.<\/p>","protected":false},"excerpt":{"rendered":"<p>Le Domaine de Rose28 Avenue Jean Prat \u2013 65100 LourdesPropri\u00e9taires : \u00c9lodie et Fabrice SPREUX +33 (0)6 63 69 11 10 \/ contact@lesrosesdelourdes.com ARTICLE 1 \u2013 OBJET Les pr\u00e9sentes Conditions G\u00e9n\u00e9rales de Vente (CGV) r\u00e9gissent les relations contractuelles entre Le Domaine de Rose et toute personne proc\u00e9dant \u00e0 une r\u00e9servation, que celle-ci soit effectu\u00e9e : [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4299","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/lesrosesdelourdes.com\/en_us\/wp-json\/wp\/v2\/pages\/4299","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lesrosesdelourdes.com\/en_us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lesrosesdelourdes.com\/en_us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lesrosesdelourdes.com\/en_us\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lesrosesdelourdes.com\/en_us\/wp-json\/wp\/v2\/comments?post=4299"}],"version-history":[{"count":2,"href":"https:\/\/lesrosesdelourdes.com\/en_us\/wp-json\/wp\/v2\/pages\/4299\/revisions"}],"predecessor-version":[{"id":4303,"href":"https:\/\/lesrosesdelourdes.com\/en_us\/wp-json\/wp\/v2\/pages\/4299\/revisions\/4303"}],"wp:attachment":[{"href":"https:\/\/lesrosesdelourdes.com\/en_us\/wp-json\/wp\/v2\/media?parent=4299"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}