Le Domaine de Rose
28 Avenue Jean Prat – 65100 Lourdes
Owners: Élodie and Fabrice SPREUX

+33 (0)6 63 69 11 10 / contact@lesrosesdelourdes.com

ARTICLE 1 - PURPOSE

These General Terms and Conditions of Sale (GTC) govern the contractual relationship between Le Domaine de Rose and any person making a reservation, whether it has been made:

direct (telephone, email)
or via an online booking platform, such as Booking.com

All bookings imply full acceptance of these GTC, without exception.

ARTICLE 2 - DESCRIPTION OF SERVICES

Le Domaine de Rose offers furnished cottage rentals including:

Rooms
Living room and dining room
Fitted kitchen
Outdoor spaces and garden
pool (depending on season and weather conditions)
spa (depending on season, maintenance and upkeep)
access to the estate's facilities

The estate also houses animals (miniature horses, ponies, chickens, sheep).

The equipment and services are described on the official communication materials and may change without prior notice.

ARTICLE 3 - DIRECT BOOKING

The reservation is considered firm and definitive after :

acceptance of these terms and conditions
payment of a deposit of 20% of the total cost of the stay

The balance must be paid before arrival as agreed.

In the event of non-payment of the balance within the specified timeframe, Le Domaine de Rose reserves the right to cancel the booking without any refund of the deposit.

ARTICLE 4 - BOOKING VIA THE PLATFORM

When booking through Booking.com:

The pricing conditions, payment terms, and cancellation conditions are those validated on the platform at the time of booking.
These conditions prevail for commercial aspects.

These General Terms and Conditions apply to :

Use of the gîte
The internal regulations
The deposit and its deductions
Tenant's liability
Use of the facilities (including swimming pool, spa)
Compliance with safety regulations
Prohibitions and occupation conditions

ARTICLE 5 - PRICES

The prices are expressed in euros.

They include:

the provision of the gîte
Access to facilities according to season

A cleaning fee of €160 is to be added.

An additional cleaning charge may apply in the event of the property being left in an abnormal condition (excessive dirt, waste not removed, damage requiring specific intervention).

The corresponding costs may be deducted from the security deposit, with supporting documents provided if necessary.

ARTICLE 6 – CAUTION

A deposit of 900 € is requested before arrival or upon key handover.

It notably covers:

Deterioration
Breach of regulations
Excessive cleaning
equipment deterioration
Non-compliance with swimming pool/spa safety regulations
Fees for late departures or exceptional services

The deposit may be partially or totally retained to cover justified damages or costs. The refund will be made after inspection of the premises, within a reasonable timeframe.

ARTICLE 7 – CANCELLATION TERMS (DIRECT BOOKINGS)

Cancellation up to 14 days before arrival: full refund
Cancellation between 13 days and the day of arrival: 100% of the cost of the stay is due
Early departure: no refund

In accordance with article L221-28 of the French Consumer Code, the right of withdrawal does not apply to accommodation services.

ARTICLE 8 – ARRIVAL AND DEPARTURE

Arrival between 5 p.m. and 10 p.m.

Any unannounced delay or arrival outside of this timeframe may result in the partial or total cancellation of the booking or additional charges.
The owners reserve the right to refuse access to the accommodation in case of non-compliance with the scheduled times or lack of prior communication.

Departure before 10 am.

Any departure outside of scheduled times may incur additional charges., even if a late departure was permitted.
The fees may cover:
- Staff overtime
- Extra cleaning service
- Prejudice related to the arrival of other occupants
The owners reserve the right to deduct these charges from the security deposit if necessary.

Special arrangements :

Any changes to the schedule must be confirmed in writing or by email.
Confirmation of a late departure does not guarantee that no charges will be incurred.

ARTICLE 9 – USE OF THE SWIMMING POOL AND SPA

The swimming pool and the spa

are unsupervised
are available depending on the season and technical conditions
are used at the occupants’ own risk

Obligations

Constant and active supervision of children
Strict adherence to safety procedures
Shower required before use
No food in the water
Prohibition of dangerous behaviour in water

Failure to comply with safety and usage instructions is the sole responsibility of the tenant.

Le Domaine de Rose shall not be held responsible for an accident resulting from:

Of recklessness
From a lack of supervision
Disregard of displayed rules

ARTICLE 10 – ESTATE ANIMALS

The Domaine de Rose is home to animals.

It is strictly forbidden:

to feed the animals without permission
to enter the enclosures without supervision
to provoke or frighten animals

Children must be supervised at all times in close proximity to animals.

Any injury resulting from inappropriate behaviour or failure to follow instructions will be the sole responsibility of the occupants.

ARTICLE 11 – PROHIBITIONS

Are prohibited:

Smoking indoors
unauthorised parties and gatherings
Excessive noise pollution
pets (unless otherwise agreed with the riders)

ARTICLE 12 – LIABILITY

The tenant is responsible for :

damage caused during the stay
child supervision
respect for neighbours
the correct use of equipment

Le Domaine de Rose declines all responsibility in the event of:

theft or loss of personal items
accidents resulting from the improper use of the facilities
failure to comply with safety instructions

ARTICLE 13 – ASSURANCE

The tenant must be covered by third-party liability insurance including a holiday letting clause.

A certificate may be requested before entering the premises.

ARTICLE 14 – TERMINATION OF CONTRACT AND EVICTION

Any serious breach (endangerment, damage, nuisance, failure to supervise children, failure to observe swimming pool/spa safety regulations) may result in:

immediate expulsion
partial or total withholding of the deposit
no reimbursement of the remaining stay

ARTICLE 15 – NUMBER OF OCCUPANTS

The maximum number of people allowed is the number indicated at the time of booking.

Any additional undeclared person may result in:

immediate cancellation of the stay
the security deposit retention
or an additional charge

ARTICLE 16 – FORCE MAJEURE

Le Domaine de Rose shall not be held liable for any inability to fulfil its obligations due to an event of force majeure (natural disaster, fire, major technical failure, power outage beyond its control, etc.).

In these cases, the sums paid will be reimbursed without further compensation.

ARTICLE 17 – HOUSING ACCESS

Landlords reserve the right to access the property in the event of:

emergency
technical problems
of suspected serious non-compliance with these General Terms and Conditions

After informing the occupants in advance, except in an absolute emergency.

ARTICLE 18 – LOST PROPERTY

Forgotten items can be returned to the client upon request, at their expense.

If they are not requested within 3 months, they may be retained or destroyed.

ARTICLE 19 – DATA PROTECTION

Personal data collected is necessary for the management of reservations and for legal obligations.

They are processed in accordance with the RGPD.

Travellers have the right to access, rectify and delete their data upon simple written request.

ARTICLE 20 – VIDEO SURVEILLANCE

Certain outdoor areas of the estate may be subject to video surveillance for security purposes, in accordance with current French regulations.

The devices do not concern internal private areas.

ARTICLE 21 – MEDIATION AND DISPUTES

In the event of a dispute, an amicable solution will be sought as a priority.

In accordance with the provisions of the Consumer Code, the customer may use a consumer mediator free of charge.

In the absence of an amicable agreement, the French courts shall have exclusive jurisdiction.

ARTICLE 22 – GOVERNING LAW

These GCS are governed by French law.

ARTICLE 23 – ACCEPTANCE OF TERMS

All bookings imply full acceptance of these GCS.

The client acknowledges having read these terms and conditions before confirming their reservation.