Privacy policy

The Roses of Lourdes

The SAS LES ROSES DE LOURDES, owner of the site www.lesrosesdelourdes.com, committed to the protection of your personal data, is implementing this privacy policy to inform you about the collection, processing, and protection of your personal information when browsing the site or using our services.

This policy applies to all related services at the guest houses Les Roses de Lourdes: Le Domaine de Rose and La Rose du Château.

1. Personal data collected

We can collect the following information: 

• Via our contact or reservation forms: last name, first name, e-mail address, phone number, company name (if applicable), stay information (date, number of guests, identities of the guests, etc.).
• Navigation data: IP address, pages viewed, consultation duration, navigation path on the site, via analysis tools such as Google Analytics.
• Cookies and similar technologies: pixels, scripts and redirects used to improve your experience and analyze site traffic.

Data usage: 

• Request and reservation management.
• Commercial and promotional communication (with your consent).
• Statistical analysis to improve the content and operation of the site.

2. Data recipients

Your data is exclusively intended for SAS LES ROSES DE LOURDES and is never transferred, sold, or shared with third parties for commercial purposes.

Subcontractors : certain data may be processed by our external service providers, such as:

• Our web host,
• The booking platforms (e.g., Booking.com, Airbnb),
• The statistics and communication tools (e.g., Google Analytics, Mailchimp/Brevo).

These service providers are committed to complying with the GDPR and ensuring the protection of personal data.

3. Data retention

Personal data is retained: 

• During the business relationship and up to 12 months after its end.
• No longer, except if a legal obligation requires it, in accordance with the French Commercial Code, Civil Code, and Consumer Code.

4. Security and privacy

SAS LES ROSES DE LOURDES implements all necessary technical and organizational measures to protect your personal data against loss, alteration, or unauthorized access, in accordance with applicable legal provisions. 

5. Your rights

In accordance with the French Data Protection Act (“Informatique et Libertés”) No. 78-17 of January 6, 1978, and the GDPR: 

You have the right to: 

• Right of Access obtain confirmation that your data is being processed and access that data.
• Right to Correction correct or complete your information if it is inaccurate.
• Right to Erasure : request the deletion of your personal data.
• Right to restriction of processing temporarily restrict the use of your data in certain cases provided for by the GDPR.
• Right to Object object to certain processing operations, in particular for direct marketing purposes.
• Right to Data Portability to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit them to another controller if you wish.

To exercise your rights, you can contact us: 

• By mail: SAS LES ROSES DE LOURDES – 28 Avenue Jean Prat 65100 Lourdes, France
• By email: contact@lesrosesdelourdes.com

If you no longer wish to receive commercial communications, you can unsubscribe at any time via our emails or by contacting us directly. 

6. Intellectual property

The content of the site www.lesrosesdelourdes.com (texts, images, videos, logos) is the property of SAS LES ROSES DE LOURDES.

Any reproduction, modification, distribution or use for commercial purposes is strictly prohibited without prior written authorization. Personal use is authorized provided the source and author are mentioned.

7. Liability

• Inbound links: You may create a link to our site provided that it opens in a new window and is not used for commercial or advertising purposes.
• Outbound links: Our site may contain links to other sites. We are not responsible for their content, updates, or personal data practices.

8. Modifications

SAS LES ROSES DE LOURDES reserves the right to modify this privacy policy at any time. Any changes will be published on this page with the update date.

Date of last update: 18/03/2026