Privacy policy

Les Roses de Lourdes

SAS LES ROSES DE LOURDES, owner of the site www.lesrosesdelourdes.com, committed to protecting your personal data, has implemented this privacy policy to inform you about the collection, processing, and protection of your personal information when you browse the site or use our services.

This policy applies to all related services to the guesthouses Les Roses de Lourdes: Le Domaine de Rose and La Rose du Château.

1. Personal data collected

We can collect the following information: 

• Via our contact or booking forms: Last name, first name, email address, phone number, name of your company (if applicable), accommodation details (date, number of people, identities of people, etc.).
• Navigation data: IP address, pages viewed, duration of view, navigation path on the site, via analysis tools such as Google Analytics.
• Cookies and similar technologies: Pixels, scripts, and redirects used to improve your experience and analyse site traffic.

Usage of data: 

• Managing requests and bookings.
• Commercial and promotional communication (with your consent).
• Statistical analysis to improve website content and functionality.

2. Data recipients

Your data is exclusively intended for SAS LES ROSES DE LOURDES and is never transferred, sold or shared with third parties for commercial purposes.

Subcontractors Certain data may be processed by our external service providers, such as:

• Our web host,
• The booking platforms (e.g. Booking.com, Airbnb),
• The Statistical and communication tools (e.g. Google Analytics, Mailchimp/Brevo).

These providers undertake to comply with the GDPR and to ensure the protection of personal data.

3. Data conservation

Personal data is kept: 

• During the business relationship and for up to 12 months after its termination.
• For longer only if a legal obligation requires it, in accordance with the Commercial Code, Civil Code, and Consumer Code.

4. Security and privacy

SAS LES ROSES DE LOURDES implements all the necessary technical and organisational measures to protect your personal data against any loss, alteration, or unauthorised access, in accordance with current legal provisions. 

5. Your rights

In accordance with the Data Protection Act no. 78-17 of 6 January 1978 and the GDPR: 

You have a right to: 

• Right of access to obtain confirmation that your data is being processed and to access that data.
• Right of rectification Correct or complete your information if it is inaccurate.
• Right to erasure Request the deletion of your personal data.
• Right to restrict processing temporarily restrict the use of your data in certain cases provided for by the GDPR.
• Right to object : object to certain treatments, particularly for commercial prospecting purposes.
• Right to portability receive your personal data in a structured, commonly used and machine-readable format, and transmit it to another controller if you wish.

To exercise your rights, you can contact us: 

• By post: SAS LES ROSES DE LOURDES – 28 Avenue Jean Prat 65100 Lourdes, France
• By email: contact@lesrosesdelourdes.com

If you no longer wish to receive marketing communications, you can unsubscribe at any time via our emails or contact us directly. 

6. Intellectual property

The content of the site www.lesrosesdelourdes.com (texts, images, videos, logos) is the property of SAS LES ROSES DE LOURDES.

Any reproduction, modification, distribution, or commercial use is Strictly forbidden without prior written permission. Personal use is authorised provided the source and author are mentioned.

7. Liability

• Liens entrants You may link to our site, provided that it opens in a new window and is not used for commercial or advertising purposes.
• Outgoing links Our site may contain links to other sites. We are not responsible for their content, updates or personal data practices.

8. Modifications

SAS LES ROSES DE LOURDES reserves the right to modify this privacy policy at any time. Any changes will be posted on this page with the date of update.

Date of last update: 18/03/2026